Returns - Right to withdraw from the contract
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. The cost of delivery when returning the product is paid by the customer. The goods must be sent back within 14 days of the withdrawal from the purchase contract to the following address: Firma "SEZAM", Sztombergi 110A, 28-200 Staszów, Polska (POLAND). We are not responsible for damage to the contents during transport, so we recommend that you insure the shipment.
To exercise the right to withdraw from the contract, you must inform us (Firma "SEZAM", Sztombergi 110A, 28-200 Staszów, Polska (POLAND)) about your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, by fax or e-mail). You can use the model withdrawal form, but it is not obligatory.
To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Consequences of withdrawal from the contractIn the event of withdrawal from this contract, we will refund all payments received from you, immediately, and in any case not later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract, but not earlier than before receiving the returned goods.
You are responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.
The right to withdraw from the contract by the consumer is excluded in the case of:
- Agreements where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs.
(this form should be completed and returned only if you wish to withdraw from the contract)
– Recipient: Firma "SEZAM", Sztombergi 110A, 28-200 Staszów, Polska (POLAND)
– I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract for the supply of the following items(*)
– Date of conclusion of the contract (*) / receipt(*)
– Name and surname of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only if the form is sent in paper version)
– Date
(*) Delete as appropriate.
It is also possible to return the goods at our expense. We can order a courier to collect the parcel from you and deliver it straight to us. Please contact us for more details.
Complaints
Complaints about the goods
If you want to make a complaint about non-working, defective or incomplete goods, please contact the Customer Service Office in the contact tab.
When submitting a complaint, the message should include:
- Invoice number
- Defect description
- Date when the defect was found
- Photos of the defective goods
- Address where the complaints goods are located
Complaints about damage to the parcel in transport
In the event of damage to the shipped products during transport, please contact the Customer Service Office in the contact tab.
When submitting a complaint, the message should include:
- Damage report drawn up in the presence of the courier - if you find damage after opening the parcel, you should immediately contact the courier company. The courier will come back to write a damage report. The scanned document should be attached to the complaint.
- Photos of damage to the goods, showing the degree and type of damage as closely as possible.
- Number and type of damaged products.
- Invoice or receipt number, company name / personal data for which the order was placed or the order number.
Complaints about the discrepancy between the order and the goods received
In this case, you should also contact the Customer Service Office in the contact tab.
The notification must be made within 4 days of receiving the order. Depending on the situation, steps will be taken to clarify the non-compliance and deliver the correct order.